" This letter is just a quick thank you for your excellent service that I received from you last week.
I called in just to get some advice on a strange noise that was coming from under the bonnet. Without hesitation you were more than happy to investigate the problem there and then, checking out various things before finding the offending culprit and then curing the noise.
I'm sure it would have taken me a considerable amount of effort to have found the problem myself without your help, saving me not just time but also money. I am sure that there are many businesses that would have used the opportunity to their advantage and I am happy to say that your business is certainly not one of them. "
" I have always found your service to be of the highest quality and your prices fair. I have recommended you to others and would do so again without hesitation. "
" Very many thanks for having fixed my clutch so promptly and at such short notice - (indeed, no notice!). You treated it as an emergency which, for me it most certainly was.
This saved me a great deal of embarrassment and inconvenience and I am most grateful to you. It was a good day when my daughter introduced you to us 14 years ago. Many thanks again, and I will certainly recommend you whenever the opportunity offers. "
" I want to thank you very much indeed for repairing my Peugeot 205 so unexpectedly quickly the other week. When the AA service engineer decided that the car needed a new radiator and had to be towed away I though I would be in for a long wait. I was surprised and delighted when you rang the same afternoon to say the job was done!
This is the third time that I hav had the benefit of your services and I have been totally satisfied on each occasion. You and your staff have always been efficient and courteous. "
" Just a note to say "Thank you". I appreciate all your help, sensitivity and kindness. I felt really looked after. "